If you notice an unauthorized or incorrect transaction on your Coinbase account, you may be wondering if you can dispute it and get your money back. Since cryptocurrency transactions are generally irreversible, disputing a transaction on Coinbase can be challenging. However, there are certain cases where you may be able to recover your funds. In this guide, we’ll explain Coinbase’s dispute policies, when you can dispute a transaction, and the steps to take.
Can You Dispute a Transaction on Coinbase?
Yes, but only in specific situations. Since cryptocurrency transactions are recorded on the blockchain and cannot be reversed, Coinbase typically does not allow disputes for crypto transfers. However, you may be able to dispute transactions related to unauthorized account activity, payment method issues, or failed withdrawals.
Situations Where You Can Dispute a Transaction:
Unauthorized Transactions: If someone gains access to your account and initiates transactions without your consent, you can file a dispute.
Failed Bank or Card Payments: If a deposit or withdrawal fails and the funds are not returned, you may be able to dispute the transaction.
Duplicate Charges: If you are charged twice for a single transaction, Coinbase may issue a refund.
Service or Platform Errors: If Coinbase experiences a system error that affects your funds, you can raise a dispute.
Situations Where Disputes Are Not Allowed:
Sending Crypto to the Wrong Address: Transactions on the blockchain cannot be reversed, even by Coinbase.
Scams and Fraudulent Investments: If you voluntarily send crypto to a scammer, Coinbase cannot recover it.
Losses Due to Market Fluctuations: Trading losses are not eligible for disputes.
How to Dispute a Transaction on Coinbase
If you believe a transaction qualifies for a dispute, follow these steps:
- Check Your Transaction History
Log into your Coinbase account and go to the “Assets” section.
Review recent transactions and their statuses.
If a transaction is pending, wait to see if it completes before taking further action.
- Contact Coinbase Support
Visit the Coinbase Help Center.
Submit a support ticket under the appropriate category (e.g., unauthorized transaction, missing funds, withdrawal failure).
Provide transaction details such as the date, amount, and transaction ID.
Coinbase typically responds within 24-72 hours.
- Dispute the Charge with Your Bank or Card Provider
If you funded your Coinbase account using a bank transfer or credit/debit card, contact your bank to dispute the charge.
Explain the situation and provide evidence of the unauthorized or failed transaction.
Some banks may issue a chargeback if fraud is proven.
- Secure Your Coinbase Account
Change your password immediately.
Enable Two-Factor Authentication (2FA) for extra security.
Revoke any unauthorized device or API access.
Final Thoughts
While Coinbase does not allow disputes for completed crypto transactions, you may be able to recover funds for unauthorized transactions, failed withdrawals, or duplicate charges. Acting quickly and securing your account can help protect your assets from further loss.
